• Origin and destination addresses and telephone numbers
• Origin and destination zip codes
• Commodity description
• Cubic measurements of shipment in cubic meters. Click here to see how to compute cubic meters. Please inform DGX of any measurements in excess of 85 inches.
• Weight of shipment
• Value of Freight (Is insurance needed?)
• Time Parameter

1. Company Name
2. Street Address
3. Billing Address (if different from street address)
4. Estimated Freight Expense per month
5. Credit Amount Requested
6. Minimum Of Three Trade References With Fax Numbers And Any Account Numbers
7. Banking Reference
8. Signature Of Company Authorized Representative
9. Personal Guaranty (if necessary, dependant on the size of the company, the number of year in business, its financial position, etc.)

Measurement:
Charges are based on density or the total amount of cubic feet. In order to compute cubic feet, you will need to measure the length, width and height (in inches) of each piece to be shipped. One cubic foot is equal to a single piece with the dimensions of 12" x 12" x 12".

To compute cubic feet, first multiply together all the dimensions for the piece being measured. Then divide the total by 1728. This calculation will give you your total amount of cubic feet for the piece. Total the individual pieces "cubed" to determine your total shipment cube.

12" X 12" X 12" = 1728

1728 / 1728 = 1 cubic foot or 12" X 12" X 12" = 1 cubic foot

Some helpful hints in computing cubic feet:

When taking your dimensions, round up to the next highest inch. 11 ½" = 12".

Your total cubic feet should always be rounded up. Example: 10.45 cubic feet = 11 cubic feet.

When you have multiple pieces that all have the same dimensions, multiply the total amount of pieces along with the dimension (i.e. 10 pieces at 12 x 12 x12 would be computed as follows:

10 PCs X 12" X 12" X 12" = 17280 / 1728 = 10 cubic feet)

When cubing a shrink-wrapped pallet, make sure to measure the highest, widest and longest dimension of the pallet. If the product does not take up the full amount of space on the pallet, you must still measure the width and length of the pallet itself, as well as the highest point of the product on the pallet. This is because your pallet is using the space within the container. Should the product hang over the edge of the pallet, you will need to measure the length and width of the product stacked on the pallet as the largest dimensions.

When computing cubic feet on shipments that consist of multiple pieces having different dimensions, compute the amount of cubic feet for each piece, then add up the cubic feet for all the pieces to determine the total amount of cubic feet for the shipment. You do not need to round up the cube for the individual pieces. Round up the cubic feet total of all the pieces added together.

As a rule of thumb, it is a good idea to always divide the weight of shipment by 45 to ensure that the 45 lb. density rule cube does not exceed the actual cube.

The formulas used to convert weight and cube into metric for international shipment pricing are as follows:

International "less than container-load" (LCL) rates are quoted on a weight/measurements (w/m) -- revenue ton basis. A revenue ton is defined as 1 cbm (m3) and/or 1000 kg. The basis for the calculation is whatever yields the greater revenue. To calculate the cubic meters:

1. Follow steps above to get Cubic Feet
2. Divide Cubic Feet by 35.314 to determine Cubic Meters

To determine weight in kilos divide gross weight by 2.2046. Every 1000 kilos is considered a one CBM. The higher of actual measurement of the cargo or 1 CBM for each thousand kilos is used to determine the CBM for billing purposes.

For international shipments, cutoffs vary considerably depending on destination and the wide assortment of sailing schedules. Click Here to see our international sailing schedule on line. Please call our International Customer Service Department at 888-488-4888, Extension 2005, for specific cutoffs and late gate availability.

For Guam, freight sails once weekly and the cutoff is Monday at 5:00 pm.

For shipments originating outside California, our Customer Service Representatives can arrange next business day pickup anywhere in the continental United States for less than containerload or containerload service into Los Angeles. Freight will be scheduled into our closest CFS to depart on the next scheduled cutoff after arrival in Los Angeles. Please call our Customer Service Representatives at 888-488-4888 ext 2005 for information on pickups and transit times across the country.

Freight that has special stowage requirements, such as hazardous materials, may be subject to delay even when delivered prior to cutoff.

DGX has the ability to be flexible in order to meet your needs or specialized needs. Please call our Customer Service Department at 888-488-4888 ext 2005 for any special requests or extensions you feel you might need.

Bills of Lading should be prepared to accompany all shipments. It is important that the type of service be specified (ocean vs. air) if a DGX ocean or air BOL is not used. Without a BOL, DGX will look for a packing slip or other documentation to use as a BOL or we will create one using our standard BOL form. All fields should be completed to ensure the proper handling of your shipment. Any pre-arranged quote or booking number is essential to ensure proper billing. Any missing or incomplete information may result in a delay while we attempt to verify items/fill in the blanks prior to shipping. For shipments originating outside California the consignee address should be listed as 19201 Susana Road, Rancho Dominguez, CA. 90221. The ultimate offshore consignee information should be written into the body of the bill or special instructions section. For a fax copy of our standard BOL please call our Customer Service Department at 888-488-4888 ext 2004, or print it from this website.

When you receive your freight, check the freight for shortages or signs of damage. If you discover a problem, immediately bring it to the driver's attention. A signature of the person receiving the shipment and date the shipment was received is required on the bottom right hand corner of the delivery receipt. Please note: Unless otherwise noted on the face of the delivery receipt, you are signing that the goods received have been delivered in good condition.

DOCUMENTING OVERAGE, SHORTAGE OR DAMAGE:

Should there be an overage, shortage or damage with the shipment, immediately alert the driver and make a notation on the delivery receipt to the nature of the exception. Your exception should include identification markings such as item description, box markings, serial numbers or model number. A complete description should be noted (e.g. 1 carton of item #2030, ceramic tiles, damaged).

CONCEALED LOSS OR DAMAGE:

When a unit (carton, box or pallet) shows no sign of damage, and damage or loss is noticed after the driver has left the premises, the recipient is responsible to report the loss or damage to the local DGX office immediately and request an inspection within 3 working days of the delivery date. Every attempt should be made to leave the unit and packaging materials as they were when you discovered the loss or damage.

Unless notice of loss or damage is apparent, and the nature of such loss or damage is given in writing to DGX before or at the time of delivery of the goods, DGX shall deem that you received the goods in good condition, damage free.

All claims for loss or damage of cargo must be filed with DGX, who will normally be solely responsible to process them to conclusion. Notice of all claims must be sent to DGX, 19201 Susana Road, Rancho Dominguez, CA 90221 or faxed to 310-537-3291 attention to the Claims Department. The following items should be submitted along with the Standard Presentation of Claim form:

Standard Presentation of claim or letter identifying the shipment and the claim amount. Note the following:

• The claim form or letter must include the full name and address of the party filing the claim. All correspondence and payment from DGX will be sent from 19201 Susana Road, Rancho Dominguez, CA 90221.
• A copy of the seller or vendors original invoice, documenting the amount paid for the goods after any discounts or deductions.
• Detailed repair invoices, if goods in question have been repaired. The labor charges should be broken down by the amount of hours versus hourly rate.

TIME BAR

DGX shall be discharged from all liability unless the claim is filed within nine months after the date of delivery of the goods, or after the date when the goods should have been delivered.

Personal effects and used household goods damages/shortages liability will always be limited to a release value of $.10 per pound.

In August of 1998, our sister company, DHX - Dependable Hawaiian Express became the first major Ocean/Airfreight Company to Hawaii to achieve certification under ISO 9001:2000 guidelines. Currently, our Los Angeles, Oakland, Honolulu, Seattle, Maui and Guam terminals are registered. Soon, our International offices will be onboard as well, meeting a company wide goal of having all terminals certified and under a single, global registration.

Implementing quality controls, documenting the various processes and procedures, and focusing on quality of service and customer satisfaction are fundamental aspects of ISO. DGX has successfully maintained this quality foundation that is followed by everyone in the organization, thereby increasing its efficiency and productivity, with an emphasis on measuring results and continuous improvements.

Quality assurance is never ending. By becoming ISO 9001:2000 registered, DGX has improved its overall quality processes and increased its quality awareness by focusing on process documentation and their implementation. Through ongoing audit inspections with a Registrar of the International Organization for Standards, DGX management can assure ourselves and our customers that we have adopted and comply with high quality standards that are recognized worldwide.

1. Commercial Invoices
2. Packing Lists
3. Letters of Credit (if applicable)
4. Export License (if applicable)
5. Vehicles may require the titles for presentation to U.S. Customs
6. Certain destinations may require special documentation (i.e. Certificates of Origin or Consular Legalizations)

DGX will be able to assist with any special requirements. Please contact International Customer Service at 888-488-4888 with questions.

1. A crate or thin shipping unit with legs, usually 2x4's, nailed or attached to the sides that stick out to help the crate stand upright on its own. These are assembled by the shipper and are either picked up or dock delivered. When shipped these units take up space additional to the crate itself as the legs stick out the side at an angle, like the shape of an "A." When we cube these types of shipments we use the actual dimensions of the crate without the legs and then add 25 cube to the total to account for the additional space used by the legs. The addition of 25 cube is a standard for most all size crates. For example a crate 108" long by 60" high by 6" wide is 23 cube. Add 25 cube and the shipment is billed as 48 cube. This is often less than what the cube would be if we used the longest dimensions. In this example if the legs make the width 30" the total cube would be 113 cube, or 66 additional cube.


2. A metal or wooden framework that is a stand alone structure to which crates or slabs are strapped or banded. These shipments are most often picked up at a shippers location where they are able to attach the items being shipped to the structure securely. When we cube these types of shipments we use the longest of each dimension for the whole shipping unit (crates, frame and all) and then divide the total by 1.5 to account for the space around the top of the A-frame structure. For example if the A-frame is taller than the crate use the height of the frame. If the crate is longer than the frame use the length of the crate.

http://www.cbp.gov/xp/cgov/import/commercial_enforcement/ctpat/